Amministrazione Ricerca

SIRIO: il Contact Center


Abstract


The assistance service of SIRIO, because of its customer centric prospect, focuses the attention on the customer and on the management of the relationship established with him. The goal is to improve and to personalize the service, in order to satisfy the expectations of the user, whether he is a proposer partner, a valuator or P.A office. The article describes the procedure adopted by the contact centre agent in case of an assistance request coming from the users of all the SIRIO Sevices.
The goal is to improve and to personalize the service, in order to satisfy the expectations of the user, whether he is a Proposer Partner, a Valuator or P.A office.
The article describes the procedure adopted by the contact center agent in case of an assistance request coming from the users of all the SIRIO SERVICES.

Keywords


Assistenza, Contact Center, Guide online, OTRS, Trouble Ticket.

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